I hope you are happy with your order.  

Ozzie’s Scents check all items before despatch but if there is something not quite right then I am more than happy to help resolve the issue.


Please email within 7 days of receiving your order.

Please include photographic evidence of the damage including packaging, order number, full name, address, your email and contact number.

Returns policy is 2 weeks from date of postage. Unfortunately, any claims made after this time will not be accepted for refund or exchange.


As Ozzie’s Scents cannot take responsibility for any returns that go missing, we suggest that you request a proof of postage receipt.

Sale items

Unfortunately, we do not offer refunds or exchanges on sale items.